Roles and Responsibilities
Roles and Responsibilities:
- Maintain large number of doctor relationships to ensure they stick to the platform for long term
- Ensure seamless experience for doctors and patients on platform with timely resolution of all queries and concerns
- Doctor backed view on the platform and digital engagement and suggest further improvements
- Work with all stakeholders (product team, design team, content and marketing team etc.) in process to ensure best experience for doctors and patients with C2C platform
- Ensure platform awareness among doctors and offer quick issue resolution
- Sign-up new doctors onto the platform through self/ organization initiatives, prevent doctor churns
- Managing doctor/ patient outreach campaigns, conducting demos to doctors and their staff virtually or physically as needed
- Meet doctors physically whenever needed for sign-ups, demo, resolving issues, etc.
- Provide personalized support to doctors at all stages
- Understanding doctor profiles (importance of doctor, tech savviness, patient demographics etc.) and the challenges and address then at product and process level to drive usage to ensure high recall
- Structured follow-ups with to ensure Doctors are onboarded on the platform and using the product
- Co-ordinate with sales and product team, do testing of new product launches
- Handling activities such as marketing campaign/patient outreach program and Staff training
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics;
- •Assist product team to understand customer problems, reproduce them and fix them. Also provides insights on "real-world customer" requirement
- Target driven - doctor acquisition, doctor retention or reduce churn, feature adoption, increasing consultations/ revenue per doctor, etc.
- Must Have: Outstanding interpersonal and written and verbal communication skills, have worked in target based assignments involving doctor acquisition, doctor retention.
- Desirable: Technical know-how of health tech platforms
- Individual contributor role or managerial roles
- Mandatory (if any): Graduation
- Desirable (if any): Master's degree
Preferred Experience (Industry/therapy/function no. of years):
Healthcare, 5+ years of total experience, direct dealing with doctors.
Role:Healthcare & Life Sciences - Other
Salary: Not Disclosed by Recruiter
Industry:Pharmaceutical & Life Sciences
Functional Area:Healthcare & Life Sciences
Role Category:Healthcare & Life Sciences - Other
Employment Type:Full Time, Permanent
Connect2Clinic (Alkem Laboratories Ltd)
Connect2Clinic is a tele-health online solution that allows participating medical professionals and health care staff to communicate with their Patients.