Implementation Specialist

Essential Duties and Responsibilities:

• Maintain large number of doctor relationships to ensure they stick to platform for long term
• Ensure seamless experience for doctors and patients on platform with timely resolution of all queries and concerns
• Doctor backed view on the platform and digital engagement and suggest further improvements
• Work with all stakeholders (product team, design team, content and marketing team etc.) in process to ensure best experience for doctors and patients with C2C platform
• Ensure platform awareness among doctors and offer quick issue resolution
• Sign-up new doctors onto the platform through self/ organization initiatives, prevent doctor churns
• Managing doctor/ patient outreach campaigns, conducting demos to doctors and their staff virtually or physically as needed
• Meet doctors physically whenever needed for sign-ups, demo, resolving issues, etc.
• Provide personalized support to doctors at all stages
• Understanding doctor profiles (importance of doctor, tech savviness, patient demographics etc.) and the challenges and address then at product and process level to drive usage to ensure high recall
• Structured follow-ups with to ensure Doctors are on boarded on the platform and using the product
• Co-ordinate with sales and product team, do testing of new product launches
• Handling activities such as marketing campaign/patient outreach program and Staff training
•  Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics;
• Assist product team to understand customer problems, reproduce them and fix them. Also provides insights on "real-world customer" requirement Target driven - doctor acquisition, doctor retention or reduce churn, feature adoption, increasing consultations/ revenue per doctor, etc.