Senior Executive – Customer Experience & Care

From 4 to 9 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Essential Duties and Responsibilities:

  • Manage doctor relationship. Ensure platform awareness among doctors and offer quick issue resolution
  • Ensure seamless experience for doctors on platform with timely resolution of all queries and concerns regarding platform
  • Doctor backed view on the platform and digital engagement and suggest further improvements
  • Engage with all stakeholders (product team, Design team, content and marketing team etc.) in process to ensure best experience for  

       doctors with C2C platform.  

Role:Test Analyst

Salary: Not Disclosed by Recruiter

Industry:Pharmaceutical & Life Sciences

Functional Area:Engineering - Software

Role Category:Quality Assurance and Testing

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

Alkem Laboratories Ltd

Connect2Clinic is a tele-health online solution that allows participating medical professionals and health care staff to communicate with their Patients.

Company Info
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Contact Company:Alkem Laboratories Ltd

Address:ALKEM HOUSE,,DEVASHISH,SENAPATI BAPAT MARG,LOWER P, AREL MUMBAI, MUMBAI, Maharashtra, India

Website:https://www.connect2clinic.com/